RespACT Cancellation Policy Statement

Our goal is to provide quality health care to all our patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other patients as well. Please be aware of our policy regarding missed appointments.

Appointment Cancellation

When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow patients, please call RespACT as soon as you know you will not be
able to make your appointment.

If cancellation is necessary, we require that you call at least within 48 hours in advance. Appointments are in high
demand, and your advanced notice will allow another patient access to that appointment time.

How to Cancel Your Appointment

If you need to cancel your appointment, please call us at 1300 112 404 between the hours of 9am and 5pm. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.

Late Cancellations/No-Shows

A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A
no-show is when a patient misses an appointment without cancelling. In either case, we will charge the patient a
$100 missed appointment fee.

This fee needs to be paid prior to rebooking an appointment.
If there are extenuating circumstances to late cancellation, this will be taken into consideration on a case by case
basis.

Payment Policy

RespACT is not a bulk billing practice. The patient is responsible for payment on the day of the test.

Bulk billing is fully at the discretion of RespACT directors